Privacy Policy Selat4D — Our Commitment to Protecting Your Personal Data

Selat4D ("we", "the platform") is committed to protecting the privacy of all its users. This Privacy Policy transparently explains how Selat4D collects, processes, uses, stores, and safeguards your personal information when you use our online Sports Betting and casino platform in Malaysia.

This document applies to all Selat4D users, including website visitors, registered members, mobile app users, and anyone who interacts with our platform in any capacity. By registering an account or using the Selat4D platform, you agree to the data collection and usage practices described in this Privacy Policy.

Selat4D operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We recognise that your personal data belongs to you, and we hold it only in trust for the purposes specified.

Selat4D collects various types of personal information depending on how you interact with our platform. The following are the categories of data we collect:

A. Account Registration Information

• Your preferred username
• An active Malaysian phone number
• Email address
• Password (stored as an unreadable hash)
• Date of birth (for age verification — users must be 18 years of age or older)

B. Identity Verification (KYC) Information

• Full name as per your Malaysian Identity Card
• Malaysian Identity Card (MyKad) number or passport
• Identity document image (requested prior to your first withdrawal)
• Malaysian residential address information

C. Financial & Transaction Information

• E-Wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) — stored in encrypted form
• Malaysian bank account details for withdrawals via FPX
• Deposit and withdrawal history in Malaysian Ringgit (RM)
• Betting history and gaming activity

D. Technical & Usage Information

• Your IP address at the time of login
• Device type and operating system (Android, iOS, desktop)
• Web browser type and version
• Platform activity logs including login and logout timestamps
• Cookie data and similar tracking technologies (see Section 6)

The personal data Selat4D collects is used solely for the following legitimate and necessary purposes:

• Account Management: Creating and maintaining your Selat4D account, processing registrations, verifying identity and managing passwords.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and other methods; managing withdrawals to your Malaysian bank account or e-Wallet in MYR (RM).
• Legal Compliance: Meets all legal compliance obligations including PDPA 2010, Anti-Money Laundering (AML) requirements and Know Your Customer (KYC) requirements.
• Platform Security: Detecting and preventing fraud, multi-account ownership, collusion, bot usage, and other suspicious activity.
• Service Improvement: Analysing aggregated (non-individual) usage data to improve platform design, performance, and user experience.
• Customer Support: Providing technical assistance, resolving complaints, and responding to user enquiries in Bahasa Melayu.
• Service Communications: Sending important notifications related to your account, transactions, changes to terms, and security information.
• Marketing (with consent): Sending promotional information, bonus offers and the latest news about Selat4D — only if you have given consent to receive such communications.

We do not use your personal data for any purpose beyond those listed above without first obtaining your consent.

Selat4D does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. However, there are certain circumstances where we need to share your data with trusted parties to operate the platform:

Approved Service Providers:

• Payment processor: e-Wallet service providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and banking systems (FPX, Maybank2u, CIMB Clicks) require the necessary transaction details to process your deposits and withdrawals.
• Game provider: Slot, Live Casino and virtual sports game providers such as Pragmatic Play, Evolution Gaming and PG Soft receive the session data necessary to operate their games. They are bound by strict confidentiality agreements with Selat4D.
• Identity verification service: Third-party KYC service providers who assist us in verifying user identities and meeting legal compliance requirements.
• Cloud services & infrastructure: Server infrastructure providers that host our platform data — bound by strict data protection agreements.

Legally Required Disclosure:

Selat4D may be required to disclose your personal data to Malaysian authorities where mandated by law, court order, or direction from a competent authority. This includes matters relating to fraud investigations, money laundering, and child protection. In all such cases, we will comply with the applicable legal requirements and, where permitted, notify you of any such disclosure.

The security of your personal data is Selat4D's highest priority. We implement a range of technical and organisational security measures to protect your data from unauthorised access, misuse, accidental disclosure, alteration or destruction:

• 256-bit SSL/TLS encryption: All data transmitted between your device and Selat4D's servers is fully encrypted. You can verify this by looking for the padlock icon (🔒) in your browser's address bar.
• Secure password storage: Your password is stored using a strong one-way hashing algorithm (bcrypt). This means even Selat4D staff cannot view your password — and we will never ask for it.
• Internal access controls: A role-based access control (RBAC) system ensures that only staff who need to do so can access specific categories of data. All access is logged and audited.
• 24/7 security monitoring: An intrusion detection system (IDS) and active threat monitoring operate around the clock to detect and block unauthorised access attempts.
• Two-factor authentication (2FA): Available to all user accounts as a highly recommended additional layer of security.
• Regular security audits: Selat4D conducts regular penetration testing and independent security audits to identify and address system vulnerabilities.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. We encourage you to use a strong password, enable 2FA, and notify us immediately if you suspect any unauthorised access to your account.

Selat4D uses cookies and similar tracking technologies to enhance your experience on our platform. The following is a breakdown of the types of cookies we use:

• Essential Cookies: Required for core platform functionality — login, session authentication, security, and basic preferences. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collects aggregated information on how users interact with the platform — pages visited, time spent and errors encountered. This data is used to improve the platform and contains no personally identifiable information.
• Functional Cookies: Saves your personal preferences such as your preferred language, favourite odds format (Decimal, Malay or HK) and other display settings so you do not need to reconfigure them each time.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. Used to maintain your login status during an active session.

Selat4D does not use third-party cookies for advertising purposes or tracking across other websites. You can manage or delete cookies through your browser settings; however, please note that disabling essential cookies may affect the functionality of the platform.

In certain operational situations, your personal data may be processed or stored outside Malaysia — for example, by international game providers such as Pragmatic Play or Evolution Gaming, which maintain server infrastructure across multiple countries. However, such data transfers only take place when:

• The data recipient maintains a level of data protection equivalent to or higher than that required under Malaysia's PDPA.
• Data transfer agreements incorporating standard data protection clauses have been signed.
• The transfer is necessary to perform the contract between you and Selat4D (for example, to enable you to play games from international providers).

Selat4D ensures that all cross-border data transfers are carried out with adequate safeguards and in compliance with Malaysia's PDPA requirements. We do not transfer your data to countries without adequate data protection without your explicit consent.

Selat4D retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. The following is a guide to our data retention periods:

• Active account data: Retained for the duration your Selat4D account remains active, plus any legally required compliance period following account closure.
• Financial transaction records: Retained for seven (7) years from the transaction date, in compliance with Malaysia's financial and anti-money laundering legal requirements.
• KYC records (identity verification documents): Retained for five (5) years after the business relationship ends, in accordance with international compliance standards.
• Platform activity logs: Retained for twelve (12) months for security and dispute resolution purposes.
• Customer support data: Retained for three (3) years after the case is resolved.
• Marketing data (where consented): Retained until you withdraw your consent to receive marketing communications.

Once the relevant retention period has lapsed, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request corrections to any personal data that is inaccurate or incomplete.
• Right to Withdraw Consent: You may withdraw your consent to the processing of your personal data at any time, subject to any applicable legal requirements.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes.
• Right to Request Erasure: Under certain circumstances, you may request the deletion of your personal data ("right to be forgotten"), subject to our legal data retention obligations.

To exercise any of the rights above, please contact us by email at support@selat4d.biz with the subject line "Personal Data Request". Please include your account username and clearly state the nature of your request. We will process your request within 14 business days in accordance with PDPA requirements.

The Selat4D platform is exclusively for users aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.

At the point of registration, we require date of birth verification and reserve the right to request age verification documents at any time. Should we discover that personal data belonging to a minor under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.

If you become aware or suspect that someone under the age of 18 is using the Selat4D platform or has provided us with their personal data, please contact us immediately at support@selat4d.biz so we can take the appropriate action.

Selat4D reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. Any changes made will be published on this page with a new "Updated" date.

For material changes — such as changes to the types of data collected, the purposes for which data is used, or the parties receiving data — Selat4D will notify users via in-platform notifications or email to the registered address, at least thirty (30) days before the changes take effect.

Your continued use of the Selat4D platform after any policy changes take effect will be deemed acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed of the latest version.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Selat4D handles your personal data, please do not hesitate to reach us through the following channels:

• Email: support@selat4d.biz (subject: "Privacy Inquiry")
• Live Chat: Available 24/7 directly within the Selat4D platform — the fastest way to reach us, with typical response times of under 3 minutes
• Email response time: Within 2 to 4 hours on working days; within 24 hours on weekends

The Selat4D support team handles all communications within Bahasa Melayu, 24 hours a day, 7 days a week, 365 days a year. Language will never be a barrier when you deal with us.

For formal complaints regarding personal data protection that cannot be resolved through our customer support, you may refer the matter to the Department of Personal Data Protection (JPDP) Malaysia, the regulatory authority responsible under PDPA 2010.